Frequently Asked Questions
How to watch queries:
A: Our live safaris can be viewed as part of the WildEarth channel on various platforms, in our WildEarth apps, on Youtube and on the wildearth.tv website. For a complete list of places to watch, please have a look at: wildearth.tv/channel/.
The page on our site where you can watch the safaris and channel is under the watch button. You can also access the app directly on your desktop or via our website at app.wildearth.tv
As an Explorer, there is an additional option open to you to watch ad-free on the website too. Just click on the ad-free viewing for Explorer option which can be found on the channel page as well as on the Explorer page when you are logged into your Explorer account. See Why should I become an Explorer for more information on this amazing option.
A: You can ask questions via our website: questions.wildearth.tv. In order to submit a question, you need to be registered on the website. Registration is quick and completely free. Please note that we receive many questions per live safari and not all can be answered. Keeping your questions focused on what is happening on the screen will improve the chance of your question being aired and answered live by our naturalists.
A: These are available on our app under SafariLIVE Catch-up. You can also find these on YouTube.
A: Please see wildearth.tv/channel/ and scroll down to our schedule
A: We occasionally move our schedule to fit in with daylight saving and time zone changes that happen around the world. Please see wildearth.tv/channel/ for an updated schedule.
A: Please visit wildearth.tv/kids/ to book your spot and find out more information about our SafariLIVE Kids.
Becoming an Explorer and managing your subscription queries:
A: WildEarth is committed to connecting you to nature in all its glory and beauty and this wonderful programme allows you to support the work WildEarth does while receiving many benefits. Our Explorers benefits include:
- Watch the channel advert-free via the website and apps on your devices
- Gain exclusive access to Fireside Chats hosted by our exceptional naturalists
- Exclusive access to special Explorer only content on our app such as Ask-Me-Anything and Townhalls along with other informative and entertaining sessions
- Supporting our SafariLIVE Kids safaris where we introduce kids around the world to nature
- Become eligible to win our fabulous give-aways and prizes for Explorers only
- Receive the weekly newsletter full of video clip highlights, touching stories and hot-off-the-press news and updates
- Option to purchase a Ticket to Dream and be live on one of our safaris in Djuma
Registering is completely free and once you have registered you can watch the safaris live on the website or app. You will see fewer adverts as a registered user and being registered will also allow you to interact with the safari and ask questions.
You can also download our app or watch in another way that suits you best. Visit wildearth.tv/channel for more information.
If you would like to join us as an Explorer, you help to support WildEarth with a payment of your choice as well as have access to our exclusive Explorer benefits such as advert-free viewing via the website, our Fireside chats, weekly newsletter and fantastic prizes. See “Why should I become an Explorer?” for additional information on these and other benefits.
A: Start by clicking on this link where you can explore some of the benefits as well as the plan options: wildearth.tv/become-a-wildearth-explorer/
Select your membership plan option, click on your selected payment option and we will activate your account. Please note that Leopard memberships and above can only be purchased via the website. Once your new membership has been activated, you will be eligible for all of the fantastic explorer benefits. You can cancel your subscription at any time should you choose to.
- Make sure you are logged in with your free site account. If you are not, go to wildearth.tv/login
- Go to wildearth.tv/become-a-wildearth-explorer/
- Towards the bottom, select the membership duration you want
- On the next page, first, select your payment method
- Then, after that, click ‘Sign up’ on the membership level you want
- If you selected PayPal, or Credit Card you will be taken to a payment page for that option.
- For PayPal and Credit Card your membership will become active once the payment has been made successfully
A: There are two ways to pay via the website: Credit card or PayPal. From the webpage: wildearth.tv/become-a-wildearth-explorer/ you can select the type of membership that you want (monthly or prepaid for a certain period). This will take you to a page where you can select your payment level and the Explorer membership that you want. (Please make sure you are logged in with your site account when doing this.)
Once you have chosen your payment method, the system will take you to a payment gateway.
On the app, credit card is the payment method available.
A: You can select the frequency of the auto-renewing subscription (monthly, every 6 months, every 12 months) and you can upgrade the subscription should you wish to.
A: These items remain in your account should you have purchased them before the migration to the new website even if they are not currently visible. They will be moved over in the second part of the rollout phase.
A: Please click on the Forgot my password option on the login page. A reset code will be sent to your email address, allowing you to choose a new password.
A: Please check your password carefully. If the problem persists, please clear your cache or try and sign in using a different browser.
A: In order to access the Channel Chat you will need to be registered and logged in. Once you go to the Channel Playout page (wildearth.tv/channel-playout) you will see the chat on the right or below the video, depending on your screen size. To get into the chat room, click on the icon that looks like two people and then on ‘Channel Chat’. If you do not see the ‘two people’ icon, please log out, clear your browser cache, and log in again. For the chat to load and work properly, our chat provider requires that ‘third party cookies’ be allowed on the site, so the chat features load and work properly.
A: Please make sure you are logged into your account with WildEarth and then use this link to update your credit card details: wildearth.tv/add-new-credit-card/. The credit card update button is located under Your Account on the website.
A: In order to change your subscription, please log into your account and navigate to your profile on the website or click on the following link: wildearth.tv/update-subscription/. Choose the package you want to upgrade to and follow with payments.
Partner related queries:
A: Please visit wildearth.tv/partners/ to see our partners and how we work with them
A: WildEarth broadcasts from Djuma Game Reserve as well as many other wonderful reserves around the world. Please see wildearth.tv/partners/ for more information on where we broadcast from.
A: We have crews stationed in various wilderness locations around Africa. Please see wildearth.tv/partners/ for more information.
A: Yes we are 100% live, send through a question or comment to one of our expert safari guides for a chance to have it addressed live on air.
A: The most sensitive approach would be to restrict driving off road completely and remove any and all damage and disturbance the vehicles provide. Like with all things though, there is a compromise needed and some context to the circumstances and what lengths WE go to in order to mitigate the damage we might cause.
Let’s deal with the scale first. The Greater Limpopo Transfrontier Park is a conservation area of roughly 100 000km2 / 10mil ha. The Kruger National Park comprises one of its entities as do the associated private nature reserves on its borders. The area covered by the SabiSand Wildtuin for instance is roughly 70 000ha or about 0.7% of the total surface area of the conservation area. The vast bulk of land under conservation is left purely for its biodiversity to wander on and live in as freely and without disturbance as it is possible to get in 2022/3. We don’t have cameras in these areas and neither could we, and so an unfortunate perception is created that vehicles are driving everywhere, whenever and however they want to.
In most of the areas [parks and reserves] we operate there are agreements in place between those that use and manage these areas. Generally speaking these agreements give these reserves autonomy in the management of their areas, but within the limits of an agreed management plan. Accordingly off road driving for certain animals is permitted under certain conditions in certain areas i.e. Djuma Private Game Reserve for high profile animals. Don’t forget that the vast majority of space animals have to roam in do not have any human impact at all. Additionally in these areas and for most of the day [12 to 18hours] these animals are left undisturbed.
These wilderness spaces need to be relevant to today’s problems and, animals’ freedom to live undisturbed is not the only consideration if we want these areas to stay relevant into the future. Things need to pay their way. This is why WildEarth supports management plans which strive to maintain biodiversity in all its natural facets and fluxes, to provide human benefits and build a strong constituency and preserve as far as possible the wilderness qualities and cultural resources associated with the national parks and their associated private nature reserves where relevant. To put it differently, the money tourists spend in the SabiSand and similar reserves for the privilege to go off road and experience what they do, contributes significantly to the overall motivation for the continued conservation of the entire area, all 10mil ha of it.
In spite of this, there is a measure of respect and responsibility needing to be practiced and WildEarth knows that off road driving is a privilege and not a ‘right’. Off road driving should be approached with the utmost respect and sensitivity not only to the bush but also to the perception driving off road creates in those physically and virtually sharing the environment. Our guides are trained professionals whose job it is to make sure that they are taking decisions that limit damage done when and if off road driving is needed.
A: The animals are habituated to the presence of vehicles. Over time this response has been mitigated as the animals have become habituated to our presence in safari vehicles and no longer view it as a threat. The animals also do not associate the vehicle with food. The animals we view are habituated to vehicles and the sound of our voices. They do not perceive us as a threat or as prey. The animals that live in this part of the SabiSands are relatively habituated to the presence of vehicles due to over 40 years of photographic safari companies operating in this area.
A: The entire Greater Kruger area covers approximately 2.2 million hectares (5.43 million acres) The park is also part of the the Greater Limpopo Transfrontier Park and spans national wildlife reserve across three countries (South Africa, Zimbabwe and Mozambique) totalling 3.5 million hectares (8.64 million acres.)
A: No, whenever possible, Djuma Private game Reserve and SabiSand Wildtuin allow nature to take its course as this is a wild system. There are exceptions to this, humans do intervene in the case of a highly endangered animal. If an animal becomes injured or sick due to human action (feral dogs from communities outside of the reserve getting in and spreading disease, animals caught in poaching snares, injuries from poachers) then vets will be called in to treat these animals.
A: No, not on the vehicles. A qualified and experienced tracking guide accompanies the bushwalk team and is armed with a rifle. This is only to be used in life threatening situations and only as a last resort.
A: No, poachers generally operate at night and as such we do not come across them during our live safari’s at sunrise and sunset.
A: No. There is an anti-poaching team that patrols the area both during the day and at night to ensure the safety of the animals in the reserve.
A: Any poaching incident is reported to the anti poaching team who deals with it. Safari guides do not have the correct training or equipment to deal with poachers. There are specialized units that handle this.
A: There are rhinos in the reserve. It is our policy to not show these animals live on camera if they still have their horns. Many of our locations have carried out a successful dehorning programme. In these locations we do show rhino but are careful to not give away the specific location.
A: No, this wilderness area does not allow commercial or recreational hunting at all. Hunters caught in the reserve are prosecuted by South African law.
A: There are no fences found within the reserve, the animals are free to roam across the entirety of the Greater Limpopo Transfrontier Park. There are however boundary fences on the edge of the reserves to limit human – animal conflict.
A: No, large scale migrations of animals happened in the park before the park was created and the boundary fences were erected.There are seasonal migrations of some animals like elephants that will migrate locally within the park depending on food and water availability.
A: No, the animals are habituated to the vehicles and do not associate them with food or as a threatening animal/object. Guides will also not tolerate animals offering to touch the vehicles and will actively discourage this type of behavior by lightly tapping the side of the vehicle, issuing a short, sharp command or, starting the car and revving the engine in extreme cases. Guides need to create and manage these boundaries between animals and humans in order to save both from an unpleasant incident which could lead to either being hurt or even killed.
A: No, all of the animals you see on safariLIVE are 100% wild. You may never pat or physically interact with any of the animals in the reserve.
A: No, these animals are completely wild and function within their ecosystem. This means that they only consume their natural food sources such as grasses, leaves and fruits for the herbivores. All of the carnivores in the reserve hunt and make their own kills to feed. WE support the SabiSand Wildtuin policies in the management of the reserve including the feeding of animals during times of drought.